Last updated: 1 April 2026
By accessing or using the iPOS platform ("Service") operated by iPOS Africa Limited ("iPOS", "we"), you agree to be bound by these Terms of Service. If you are using the Service on behalf of a company, you represent that you have authority to bind that company. If you do not agree, do not use the Service.
iPOS provides a cloud-based Enterprise Resource Planning platform including Point of Sale, Accounting, Inventory, HR & Payroll, CRM, Purchasing, and Communication modules. Features available to you depend on your subscription plan. We reserve the right to modify, suspend, or discontinue the Service (or any part of it) with reasonable notice.
Subscriptions are billed monthly or annually in advance. All fees are in Kenyan Shillings (KES) unless otherwise stated. Fees are non-refundable except as expressly set out in our Refund Policy. We reserve the right to change pricing with 30 days' notice. If you do not cancel before the next billing date, you authorise us to charge the updated price.
Where we offer a free trial, you may use the Service free of charge for the trial period. At the end of the trial, you must subscribe to continue using the Service. We reserve the right to modify or withdraw free trial offers at any time.
You retain ownership of all data you enter into the platform ("Customer Data"). You grant iPOS a limited licence to process Customer Data solely to provide the Service. You are responsible for the accuracy and legality of Customer Data. We will not access Customer Data except to provide support, resolve technical issues, or as required by law.
On termination of your subscription, we will retain Customer Data for 90 days during which you may export it. After 90 days, we will delete Customer Data from our systems, except where we are legally required to retain it.
You may not use the Service to: violate any applicable law or regulation; process data you do not have rights to; transmit malware, spam, or fraudulent content; attempt to gain unauthorised access to any system; resell or sublicense the Service without our written consent; reverse engineer or decompile any part of the platform.
We target 99.5% monthly uptime for the core platform, excluding scheduled maintenance. Scheduled maintenance will be communicated with at least 48 hours' notice. Support is available Monday to Friday, 08:00–18:00 EAT, via email at support@ipos.co.ke and WhatsApp at +254 708 804 480.
The Service, including all software, designs, trademarks, and content, is the exclusive property of iPOS Africa Limited or its licensors. Nothing in these Terms transfers any intellectual property rights to you. You may not copy, reproduce, or create derivative works from the Service without our prior written consent.
Each party agrees to keep the other party's Confidential Information confidential and not to disclose it to third parties without prior written consent. "Confidential Information" means any non-public information disclosed by one party to the other that is marked confidential or that a reasonable person would understand to be confidential given the nature of the information.
To the maximum extent permitted by applicable law, iPOS's total liability for any claim arising under these Terms shall not exceed the fees paid by you in the 12 months preceding the claim. iPOS shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill.
You agree to indemnify and hold harmless iPOS and its officers, directors, employees, and agents from any claims, damages, or expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.
These Terms are governed by and construed in accordance with the laws of Kenya. Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Nairobi, Kenya.
We may update these Terms from time to time. We will notify you by email at least 30 days before material changes take effect. Continued use of the Service after the effective date constitutes acceptance of the revised Terms. If you do not agree with the changes, you may cancel your subscription before the effective date.
Legal enquiries: legal@ipos.co.ke
Registered office: Runda Shopping Center, First Floor, Suite #7 & #8, Northern Bypass, Nairobi, Kenya.